From the moment you report a fraud case, everything is tracked, documented, and shown to you in real time.
Fill out the submission form with what happened, who was involved, and how much was lost. You can attach screenshots, bank statements, or transaction IDs.
Our intake team reviews your submission within 48 hours, creates a formal case file, and assigns a case manager.
We coordinate with exchanges, banks, and legal partners to trace the funds. You see every update on your dashboard timeline.
When funds are recovered, they're credited to your Bit Safe Pouch balance and visible immediately.
Complete KYC once — a government ID, proof of address, and a selfie — so we can legally release funds to you.
Request a withdrawal to your bank or crypto wallet. Our team approves and pays out, usually within 3 business days.